Online Tech Support

Live

Technical Support

LiveTechCare is an independent service provider of Remote PC support services. We offer you Online Technical Support for every type of software and related problems.

read moreContact support@www.livetechcare.com (US/Canada)
Support 24/7
98% Customer Satisfaction
94% Resolution Ratio
 

Privacy Policy


The privacy policy of livetechcare is the sole owner of any information disclosed on the site. Our privacy policy is specific to livetechcare. How to use personal information when we use services provided by livetechcare policy. We will not sell or rent this information to others in ways different from what is disclosed in this policy.


Personal Information

We will ask you to provide the right information that personally identifies you. In order to use services one needs to register with us, while registering process you are supposed to give the right information which includes contact information that is used by livetechcare to contact you regarding the product and services that you are provided with. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.


Computer System Information

Accepting the terms of livetechcare, you may grant livetechcare the right to connect to your computer, download and use software on your computer. To gather system data, repair your computer, take remote control of your computer and change the setting on your computer while performing the services. livetechcare uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. You may provide the information related to your computer such as date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer, condition of the computer, this information is gathered by us in order to provide personalized technical support to you and help us to improve and update our support tools. Through the diagnostic tool livetechcare can do the online diagnoses of your computer and can give you the information about the state of a computer that makes you clear about the problem of a computer. Diagnostic tool helps to solve end user problem. Remote access makes you to understand the problem in a much better way.


Payment Information

When a user subscribes to use the Service provided by livetechcare, we will collect payment information as you need to pay and agree to pay charges as well as applicable taxes. You may also provide any information related to payments that are necessary to complete the payment detail and other payment information necessary to complete a payment from user. Livetechcare will also obtain information regarding the amount of the payment and other transaction data.


Sharing

This is the survey which includes the demographic information, it is not done on individual basis, it is done as a whole. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the livetechcare service.


Live Help Session Records

Livetechcare maintain all the records of all the online and offline sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. This is done to reduce customer complaints. This helps us to improve the service.


Cookies

A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

- Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.


Children policy

Children under the age of 13 are not allowed to access livetechcare services. Children are requested to grant permission from your parents in order to access such services.


Supplementation of Information

We may use, the customer name and any other related information that is required to the third party to determine the creditworthiness of our customer and at the completion of it the document is destroyed.


Security

Livetechcare takes precautions in order to protect the user's information, when the user provides the information over the internet through website it is protected both online and offline. The credit card number and any other sensitive information are protected with the encryption software. We also protect the user's information when the user is offline. This information is given only to our billing clerks and not to any other employees. This Web site takes every precaution to protect information of users. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies is added; our employees are notified and/or reminded about the importance we place on privacy, what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure.


Notification of Changes

Livetechcare has the right to update this privacy policy at any time by posting changes online you may or may not be informed about it. To keep yourself updated with our privacy policy you need to check the privacy and policy link given on our website http://www.livetechcare.com


  • Special Offers -we keep our customers updated with the information related to our products and services and on special offers.
  • If in case we require your personally identifiable information we will inform you via email we will use information in accordance with the privacy policy under which the information was collected.
  • For any queries about our privacy policy at our website, user can mail us.


Customer Says

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I would like to thank you for dealing with my laptop. Grateful thanks to Nitin for his patience in clearing all the junk and so much quicker now All seems to be going well.

Thanks,
Anne Smith.

Our Services
Online Tech Support

Online Tech Support

Repair and Maintenance

Repair & Maintenance

Computer Security

Computer Security

Computers and Operating Systems

Computers & Operating Systems

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